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  • Please do not waste your time coming here for glasses. I can't speak to their doctors because I didn't get my exam here, but I can speak to their salespeople, pricing, and choices. I came here because they had a BOGO deal going on and I really needed a new pair of glasses and figured I would get some prescription sunglasses while I was at it. When I first walked in, everyone was friendly enough. I was really underwhelmed by their selection of glasses, but managed to find a pair of sunglasses that I was okay with and a set of frames for regular glasses that would be all right. When I sat down to talk about lenses, I was not asked what type of lenses or treatments I wanted. The salesman (I don't know what his name was) just said that they would do the glare resistant. I asked how much that would be and he quoted me roughly $350 (this was a BOGO deal, mind you, so he was quoting me a price for JUST the crappy $100 sunglass frames). I said I could do without the glare resistant treatment and that I just wanted basic lenses...he reluctantly took it off. Then he said "Okay so then you'll have regular lenses in the eyeglasses and polarized in the sunglasses". So again, I asked him to quote me the price. It knocked it down to about $310. I told him that I wasn't in the market to spend upwards of $300 on one pair of glasses and that I would just take my business elsewhere. Only then did he give me a quote for BASIC LENSES, which is what I asked for in the first place after being quoted such a high price. Finally he told me it wouldn't be more than about $220 with basic lenses, and I agreed. When he rang me up, it was closer to $250, but I was so tired of dealing with him that I just paid. I was told to come back in a couple of hours and BOTH pairs of my glasses would be ready to go. My sister and I walked around the mall for the two hours that it would take for the glasses to be ready. I wasn't feeling great about the purchase because I felt like the options were limited and I just wanted to get out of there so badly because of the salesman's attitude. We stopped in to LensCrafters, and I saw way more options for around the same price, and I liked them much better. I was quoted $320 for designer frames and completed lenses on a pair for eyeglasses and sunglasses NOT during a BOGO sale. I figured I would pick up my glasses at VisionWorks and if I ended up disliking them I would return them and go elsewhere another day (luckily they do have a 30 day money back guarantee). When I got back to VisionWorks to pick up the glasses, I was told that the tinting machine was broken and that I would have to pick up the sunglasses tomorrow. I live across town from the mall, and after my poor experience with the man who had helped me earlier, I just asked for a full refund. They gave it to me, but not without trying to get me to take the eyeglasses home. This place was MUCH better when it was Eyemasters, and used to be the only place I bought my glasses. After today, I'll never go here again.
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