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  • It was my first time in Vegas and I wanted a hotel that wasn't near the end of the strip. Paris was a good location with great restaurants. There was Mon Ami Gabi and Gordon Ramsay steakhouse. My initial impression of the hotel when I walked in was that it looked pretty cool. I loved the ceiling of the casino area. It's quite nice how many details are created to resemble Paris. The check in counter was beautiful with all the chandeliers. So why 4 stars and not 5? I felt that the hotel was disorganized in their booking system and this affected the check in process. On the night my party arrived, we went to the express machines at check-in but they weren't working. So we lined up and there weren't many counter representatives so the line was quite long. Can't really complain since I know it's Vegas and other hotels could be just as busy. My issue with the checkin is because my room was not available ... and I arrived at 11pm which is wayyyy later than the allowed check in time so my room should already be prepared. My room was booked ahead of time online. They did not prepare a room. Why was it not ready? How can a hotel like this be so disorganized? The staff who was checking my party in had to check the system which rooms were available at the price we paid. So we waited ... then she tells us there is a room available with one king bed. But we booked a room with TWO beds, two queen beds. She said both rooms are about the same price. But it's not about the price. This is about customer needs. We (customers) paid for a room with 2 queen beds. If they overbooked a standard room then they should offer an upgraded room with 2 queen beds, not another room with 1 bed. I'm confused why she thinks we would take that offer when we paid for a room with 2 beds. Anyways. She made a call to see if there were any rooms left with two queen beds (which we booked and paid for in advance) and there was. So we got our room finally. I was disappointed how can Paris hotel not have an available room which was booked and paid for. You would expect their system is accurate and they would not have such issues. Other than the horrible check in process, I think the hotel is nice. The housekeeping staff are friendly and they did a great job. I hope they improve on their check in process.
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