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| - We drove through the drive through with intentions of trying the new perfect pairings. As we asked the lady what the options for the soup were, we were surprised to find out chile was an option. We asked if there was an additional price and were precisely told "no", therefore we gladly ordered it. When we got the receipt, we noticed there was an additional charge of $1 and asked what it was for. The rude lady at the window said it was an additional charge for the chili, which at that point caused some confusion, since we were specifically told beforehand that the chile was the same price as all other soups. We asked to speak to the lady who talked to us through the intercom and she argued that "yeah it's the same cost... it's $1 extra", completely contradicting herself. This hypocrite refused to admit her fault in the lies she told us and therefore we were forced to speak to the lady at the window, who again, did not acknowledge that it was her mistake and that we were wronged. We were in a rush to go, hence going through the drive through, which is why we did not bother to argue for the dollar back that we should have been given automatically if they knew anything about morals, ethics, or even the basics of customer service. They would not even let us change our chili to a soup to avoid paying the extra dollar and said we were holding up the line. The obnoxious employees insisted it was not a big deal since it was only a $1 difference, but if it wasn't a big deal why couldn't they easily give us our money back for a mistake on their end?
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