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  • Time to find a new dentist! I first came here back in February for my semi-annual teeth cleaning. When I walked in the first thing I noticed was they had several giant advertisements for night guards. Not just inside they had a big poster outside as well. I go about with my check up and teeth cleaning and then it happened...the dentist insisted I needed a night guard. He told me I was ruining my teeth from grinding at night. I never in my life had a problem with grinding and my previous dentist never mentioned any of this to me 6 months prior but I listen. After convincing me I had to have one and paying $157 out of my pocket because insurance doesn't cover it all I ordered one. Btw I was told it would take about a week/week and a half for the night guard to be made and they would call me as soon as it arrived and I could come pick it up...Over a month later I didn't hear a word from them so I called them myself. I find out my night guard had arrived over 3 weeks ago and no one called to tell me. Frustrating but I let it go. About a month later my husband goes here for the first time for his semi-annual teeth cleaning and the same exact thing happened to him! They insisted he needed a night guard and he was ruining his teeth blah blah blah...it sounded like the exact same conversation I had with the dentist a month earlier. My husband could tell it was BS and declined buying one. (He too never had a teeth grinding problem in his life). When he came home and told me the story I couldn't believe it! I should have listened to him though because a few months later when I'm due back you won't believe what happened to me this time... I didn't want to go because we definitely felt like we were being scammed, but I decided to give them the benefit of the doubt and give them another chance. I walk in and this time there are giant advertisements for Invisible Braces everywhere. I texted my husband while I was waiting in the waiting room joking that they were probably going to say I need braces now. Guess what happened next?? Yup the dentist insisted I needed these Invisible Braces because my teeth are so crooked and will only get worse blah blah blah! So your telling me my teeth went crooked in the last 6 months from when you saw me last? How was this never a problem before?? Btw not to toot my own horn, but I have really nice teeth! I have gone to the dentist twice a year my whole life because I'm one of those people who obsess about teeth. I was clearly not interested in getting scammed AGAIN by these people so I just wanted to finish my teeth cleaning, leave, and never come back. So I go to check out and then the girl working the desk kept trying to get me to purchase these braces! She goes on to tell me I'm too old for insurance to cover these braces, but it would ONLY cost me $4140 out of pocket...are you f'ing kidding me?! My husband is due back in a month and I guarantee they would tell him he needs Invisible Braces too! Sorry AuraSmile, but you just lost two customers now by being shady and trying to scam us. I have never in my life felt this way about any dentist office and I hope I never will again. I will never recommend this place to anyone!
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