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  • I have to say, the service here is lacking. I've come here three times for genius bar appointments, appointments that I've scheduled ahead and shown up 5-10 minutes early to. All three times, I end up waiting around for 20-30 minutes. Its not for a lack of helpers wandering around, a lot of times they're just chatting with one another holding casual conversations. I notice because I'm waiting around for what feels like forever while no one approaches me to help after I've checked in. I see people check in after me and be helped before me. I see many people being helped by the same genius at the same time, jumping around between two or three people. I understand they're busy and i understand everyone needs help with something, but if they're going to let me sign up for a time, I'd at least expect to be helped in a timely manner. I dont mind waiting if I'm early, I understand I got there early, but it should be at least somewhere near my appointment time. The last time I was waiting for a genius, he started calling my name and just as I start to raise my hand to get his attention, a different customer that was waiting got his attention before I could. The genius abandoned me and started helping him instead. I let out a big sign and had to wait another 10 minutes before anyone helped me. Bottom line, be prepared to spend at least 20 minutes waiting for someone to help you here if you make a genius bar appointment.
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