My wife purchased a flight as birthday gift. This was our first experience in a balloon and we had a great time. The pilot and crew were both courteous and professional. Randy was very knowledgeable and added light humor throughout the ride. Overall I would say it met our expectations...it didn't fall below and didn't surpass. The reason for the drop in one star...the price was a little on the high side and we had to pull over a couple of times to get wind speed/directional readings, which delayed the flight. If someone could have gotten the readings and scouted the location ahead of us, we may have been able to launch as the sun was rising. Overall, it was a pleasant experience and we'll take our son on the next trip!