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| - My review will not differ too drastically from other reviewers', and that's a shame. I was expecting so much more from BRGR after hearing all the hype, and particularly after witnessing friends get in arguments over which customizable burger establishment is better, BRGR or Burgatory. For me, the answer is clear, and sadly, that answer is Burgatory.
I was in with a friend visiting from out of town, so we kept it simple since we had a lot of catching up to do. Nothing beats being able to eat a burger with one hand and gesture with the other (hey, good friends let good friends talk with their mouths full). I ordered the Double Yoi burger, which if you know anything about Pittsburgh, is an aptly-named tribute to Myron Cope that echoes a Primanti Brothers' sandwich. It came with pastrami, thousand island dressing, cole slaw, and the part I was looking forward to most, the egg on top.
When you go to a nice burger joint and you get an egg on top, nothing beats cutting or biting into it and seeing or feeling the extravagant hot yolk drip down the sides. That's what I was expecting. I am doing the low-carb thing, so in my case I ordered it without the bun, and I was ready to see that glorious yolk cascade down my giant stack of meat.
WAY disappointed. It was practically over-hard! OVER-HARD! NO yolk drippage at all. I was almost offended. And, on top of it, my medium well burger was cold in the middle. The pastrami was dried out. I understand cooking temperatures well enough to know that a medium well burger shouldn't be icy in the middle. I know from being a line cook, too, that that means my food was probably sitting at the expo station for way too long under a heat lamp.
Neither my friend or I specifically communicated to our waitress that we would like our order of chips with 'crack dip' (I'll touch on that in a moment) to come out first, but it IS an appetizer, and to me, she should have at least asked. She did not, and I was a surprised when our food, which already took quite a while to leave the kitchen, came out with the chips side by side. It could have been handled better.
So back to the 'crack dip.' I spent $4.25 on a basket of fresh fried chips that I shouldn't have eaten (which WERE delicious, crisp, and salty) just to try the 'crack dip' that comes with it. Our waitress explained that it's a to-die-for item, and it's reminiscent of a chili-cheese concoction. I think it has Sriracha in it too, so I was all on board.
It came out in a 3 oz. souffle' cup haphazardly tucked under some chips. It tasted like a combination of CheezWhiz and canned chili you can get at the dollar store. Sadly, I was not impressed for the second time that evening.
All in all, BRGR does have a lot going for it. It has a fun, unique menu with lots of add-ons and many ways to customize your burger. The decor is beautiful and welcoming. The wait was less than expected. The staff was pretty friendly.
I fully understand that sometimes you go to a place and they're having a busy night. Things go wrong. I've worked in a kitchen for years, believe me, I know how that is. But I can't help but feel that everything was so lackluster that I wouldn't want to spend the time, money, and effort of driving to the South Hills to try it again. I'll be sticking to Burgatory for my burger needs from now on.
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