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| - I moved to AZ/Skysong from Chicago in April and was initially impressed with the cleanliness and loved that it was brand new. However, after living there for six months I am no longer impressed. There was a Yelp contest that if you listed a positive review, you were entered to win money off your rent so please keep that in mind as you read other reviews. Below are just a few of the issues I have encountered:
The buildings are very poorly constructed. We have been unable to use our balcony because after reporting the concrete was cracking and tar was seeping up, it was found to be structurally unsound. We first reported this in late August and they are just now fixing it with numerous delays. We are just one of several residents who have encountered this issue. They advertise the units have been insulated to be soundproof. It is true apartment to apartment, we have yet to hear our neighbors but you can hear your neighbors above and below you. It is pretty bad when sound travels up.
I do not expect the best appliances in an apartment. I am realistic and know I am renting. However, I do expect my appliances in an apartment to last beyond six months of use. The worst of the breakdowns was the motor in our air conditioner failed in early September (yep, that was a hot weekend in our house). I also expect our brand new oven to operate better than my previous mid 70's oven. GE came out to check on our oven as it ranges 50 degrees off and takes just under two hours to stabilize it's temperature. We were told they were not insulated well and therefore, it is what it is. Additionally but not as important our dishwasher and washing machine has broken. Also, check out the unit you are moving into as the fridge in the units are much smaller than shown in the models. I will say, we have gotten to know the maintenance staff fairly well and they are super nice and helpful.
It is also very important to note that the parking garage is not for the apartment tenants only but shared with the business park (this was not disclosed prior to signing by the staff). Not only does this make parking difficult (you can only purchase one reserved spot per unit on the floor). My husband and I pay $75 for one reserved space and $45 for an unreserved space which means constantly fighting non-tenants for a spot and often parking on the fourth or fifth floor which doesn't have access to the apartment building. Also, this arrangement decreases security as a number of non-tenants are coming in and out. The "secured" garage was touted when we first met with the Skysong office, however, it has come to our attention there are no cameras in the parking garage and there have been multiple thefts in the garage.
Lastly, this does not apply to some but if you are a smoker or have friends who come over and smoke, do not live here. This is a NO smoking community. That includes your balconies and patios for both interior and exterior units. The lease will say, "smoking is permitted in exterior areas only." I was just informed that actually means off the property or at a small park over near the office buildings.
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