Overall a good experience. The decor is inviting, coffee is outstanding and the cake donuts are light. I love the kid art on the walls and separate sitting area that a large group could use as well as good play area for kids. Also, I like that they have kiosk right when you walk in to place your order. I think this is genius for custom order food places to help with indecisive people holding up the line.
It's ok for working since there is free Wifi but can be a bit loud with the warehouse style construction and children hopped up on sugar but the back room helps with the sound when the kids are in there and hey, earbuds.
Cons to me
The layout of where the self service condiments and trash are located is odd and in an out of the way area...sort of; I'll explain. If you are taking your items to go then the service station is in a good spot but if you are staying in, you will have to make your way past the guest standing in line and off to the side waiting on their orders so it seems like it can get a bit congested or at least that's what I observed when I visited.
The icing for me is nothing special. I ordered two donuts with strawberry icing and it just seemed like pink vanilla to me. There are lots of other choices top the donuts but I'll probably just stay with plain.