Ordered two pairs of New Balances. The 998 Bringback pair was missing one of its laces. I have ordered hundred of shoes and never had this happen before.
The second pairs box was absolutely mangled and one of the shoes fell out. Since it was bouncing around in the package, the suede has noticeable blemishes. The package looked like a recycled box they found laying around, too.
Like I said, I have ordered hundreds of shoes online and never had such subpar packaging and the missing shoe lace is pretty absurd. Feature seems to not care to check its packages before they ship them. Should have read these reviews before ordering.