First off my family attends either Disneyland or Disney World every year.
We are big Disney fans, especially with a little Disney Princess at home. The Disney Store is usually a little chance to get some Disney Magic outside of the parks. However, this store is notorious for fumbling over Disney promotions but a recent trip here has left me speechless.
I probably know way too much about Disney but the lady behind the counter did not know who Aurora was when I went in to buy my daughter a dress. She asked "which one is that?" to which I responded "Sleeping Beauty" and she replied "Oh that's her name?"
Now I know for non Disney-philes this does not seem like a big deal but for a company that forces every character in their parks to know the history and backstories like the backs of their hands this is really poor training.