Went to Jack Astors with a group of 16. Our servers name was Randy. Service was okay and food was good - no complaints on that. The issue we had was that there was an automatic gratuity added to the bill and it was not disclosed to us and we all ended up double tipping the server.
Very upsetting because it wasn't clear to us that we were being charged an automatic gratuity - it should have been communicated to us.