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| - Called this franchise to schedule a move-in clean for a new home we'd just purchased. The house was clean, but had been vacant for a while so there was a layer of dust everywhere. We were moving in from out of state, and wouldn't get a chance to come clean the house before we got to the new one.
The top-to-bottom move-in cleaning services sounded really excellent over the phone- light fixtures, blinds, baseboards, inside and outside cabinets and drawers, bathrooms, and floors. In short, exactly what I needed. When we got home and got a chance to inspect the cleaning, only the bathrooms had been cleaned. And by cleaned, I mean the bathroom counters had been wiped down (with large missing spots), the toilets scrubbed, and the towels refolded. That's all that was done during a two hour clean of a completely vacant home.
I called the main customer service line to leave a complaint (it was the weekend) and I got a call back from a franchise representative that Monday. I'm beyond incensed thinking about that phone call, where I had to argue for over 15 minutes that no, my house really wasn't cleaned, and yes I was sure. My husband finally took the phone from me and asked to speak to a manager, finally getting us a re-clean scheduled.
I have no issue with the ladies who came into do the re-clean, because they worked hard. Slowly, but hard. It took two ladies the entire two hours to clean my kitchen, and the kitchen was completely empty. The kitchen wasn't even truly dirty in the first place, it just had that layer of vacant house dust all around. The team's time was up, and they had to leave.
After getting absolutely nowhere with a second phone call to the manager, my husband finally called corporate. Corporate told my husband they could do nothing for him, as the franchise owner would be "losing money" if he were to send a team out a third time to do the cleaning that we hired them for. Well guys, I lost money hiring y'all for a job that ultimately got 1/4 completed.
I'm a disabled veteran and I seriously needed the help with this initial cleaning of my new home. Now I'm a significant chunk of change poorer, and my house is still dirty (as I can clean on my own, but only a little bit at a time). I'm very disappointed, as I'd used this franchise in the past (when I was stationed in North Carolina) and received excellent customer service. The only way I'll walk away satisfied from this particular franchise is if I get my money back. Run, don't walk, away from this company!
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