"A dynamic, committed partner in building vibrant neighborhoods" City of Phoenix, Neighborhood Services Department: I am expressing my appreciation for the excellent customer service which I had received from your department. The staff was very professional and informative.
They were really helpful to me from my initial phone calls on providing me an extension; because, after asking questions that were on the forms that I needed a benefits letter directly from Social Security Administration which would take time to receive. FYI: I had taken over the paperwork for my mother (who doesn't speak/write English very well-Korean born) from my sister and wasn't there at your office initially in acquiring this packet. After finally receiving this letter & other paperwork; I went down to your office personally to make sure I did it correctly without further delays from my misunderstanding of some of the forms.
The front reception area was very friendly & professional in helping me in contacting the right department to ask further questions.
I would like to further inform you of a great member of your staff you have in Paulina L. Paulina works on one of your helpdesks and has always been patient when dealing with questions. She was able to use her knowledge and understanding to help me. She clearly explained the process & length of time this could possibly take in receiving further answers. With employees like Paulina on your staff role I am surprised that Neighborhood Housing doesn't have better reviews; and actually is the kind of service that was beyond my expectation to be honest. My experience has been extremely positive thus far.