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  • Bought a dresser that was delivered damaged. Sent photos to a CS rep and she confirmed that the dresser should not have been delivered in it's condition and agrees to send a replacement. Driver delivering the replacement two days later missed the delivery window (I had taken time off work for this and couldn't wait an extra hour and a half). Rescheduled for dresser to be returned and me refunded, but customer service rep didn't actually schedule this after she told me she did, causing me to waste another four hours wondering where the truck was. Dresser finally returned the following Monday. Checking my bank statement three days later I find they refunded me $284 when I actually paid $353. Call CS again and rep says they don't automatically refund delivery fees. But wait, the delivery was the part of the process I repeatedly had problems with. Fine, they'll refund my $59 delivery. If you do the math you'll find they owe me $69, not $59. I call her out on this and she says the extra $10 was because my original delivery was on a weekend (it was originally going to be on a Tuesday, which I rescheduled for Monday). Note that when I purchased they (correctly) charged $59 for delivery, but when they refunded me they left out $69. So they just tried to arbitrarily keep an extra ten bucks for themselves. So now I wait for AFW to finally refund the correct amount.... so much for "Our motto is to do it right the first time."
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