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  • On two different occasions I have encountered two rude sales people at this store. The first time I was checking out their dining room tables and had actually received a code to use online for 10% off. I asked the lady if they would match it and she pretty rudely told me no, and that I am better off buying it in the store to keep the money local. I explained to her that even with shipping/frieght charges the piece I was looking at was $180 cheaper. Her reply was, well, it's only $180, just buy it in the store! I was taken aback. I don't have money to throw away, just because I was in Pottery Barn doesn't mean I have a money tree in my backyard. Are the only allowed to shop here have a mon ey is no object attitude? And let's not forget when I was looking at dining room table that was a floor sample and the sales lady said she would look for the leaf for it, but only if I was serious about buying it and walked off. I have worked customer service for a long time in the past and just couldn't believe the attitude. The second time I had to buy a dining chair because the Las Vegas store did not have the number of chairs I needed. The sales people were again rude, like I was wasting their time by only buying one dining room chair. It was Memorial Day weekend and we asked if they gave a military discount and they said no with an attitude. We had just came from the Las Vegas store where they don't normally do discounts for military but the manager happily gave it to us and thanked us for our service. I will drive all the way up to the Vegas store to avoid the attitude here.
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