Traveling in Scottsdale and excited to see a Carrabba's as we frequent the location in Las Vegas. Greeted and seated immediately...good so far. Drink order taken while I was away from the table....brought as I was sitting down and wanted to order an appetizer. The drinks were placed on the table and our server (Lindsey P) started to walk away. I had to stop her to ask her to put in the appetizer order. Found out there is a "new" menu and when we placed our order......from that new menu, she questioned if what we were ordering was on the menu........turned the menu around so she could see it in writing......I realize it's a "new" menu, but it is her job to know it! One order of chicken marsala with broccoli and one grilled chicken with a side of pasta.....Order is brought out by a manager and it's two marsala. The manager was great, left the second order so we could start on the pasta side and put in a special order for the grilled chicken. Server comes by and asks if all is ok.....I tell her that my order was wrong but the manager was taking care of it....she said it was wrong....like I didn't know what I ordered......Chicken comes and is good. We get the bill and we notice that the appetizer is over-charged by $1.00 and we are still charged for two marsala ($3.50 more).....had to ask her to re-check the bill and all the time got the feeling that WE were being difficult......SURPRISE, she came back and we were given a new total that was $4.50 less......and a sorry about that.....might have well said "whatever"......If it weren't for the manager I don't know how that dinner may have turned out.
It's too bad because it was 5:00 pm, and the restaurant was still empty.....no reason for attitude or so many errors. Can't wait to get back to my Las Vegas location where the customer is treated well!!!