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| - The venue is beautiful and well taken care of, but our experience as a guest here was less than appealing. Our children were enjoying the grass on the property and were running around an area that was somewhat bushy but very close by to wear we were standing so that we could keep a close eye on them. As my two girls were running around the area, my eldest daughter (aged 6) ran straight into one of the bushes. I saw my husband approach her, he knelt down to tend to her as she was crying, both of us not realizing it was a rose bush that she fell into. As I approached my husband, whom at the time was plucking thorns from her legs and wiping the blood that was dripping off of them, I caught a glimpse of a lady, whom I did not recognize, kneel next to both my husband and my daughter. Once I approached, I immediately heard the lady scolding my child for going into the bush, then she proceeded to scold my husband and I stating that we "needed to watch our children better so that they don't destroy the property". Now, the lack of empathy in her words and voice took me aback, given that my daughter had taken some pretty good scratches from her mishap. Even after apologizing to her for what had happened, the lady who I now can safely presume is the owner of the venue, then picked up a branch that was roughly the size of her hand and continued to lecture us for damaging the bush. My face must have turned beat red, I could not believe that the situation was actually happening.
First, I would like to address that yes, my daughter was at fault for falling in the bush. She's 6, though. And I doubt she would intentionally cause harm to herself. Second, it was an accident. At no point in time were we acting in a malicious manner. Third, the owner needs to realize that children love her property, rolling on the grass and chasing each other around is a normal and typically acceptable thing to do. (It's not like we were in a museum and they were tossing around an artifact). At no point in time did I hear her ask if my daughter was ok, nor did she attempt to console her in the slightest. Our daughters are well mannered and mild to say the least, so to classify them as rambunctious would be complete overkill.
The owner should consider modifying her customer service skills, in addition to addressing issues in the appropriate way. In all of my years of working in customer service myself, I could not believe how cold that interaction turned out to be. If the owner is so afraid of children "damaging" her property, she should consider restricting them from the residence.
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