| rev:text
| - I would love to be able to review the food / drinks for this 'Hot' Spot, however I can't!
I called around 1pm on a Friday to reserve a table that night for a friend's birthday celebration. I reserved a table for 10 people at 10pm; and told the host that answered the phone I would call back around 8:30 to let them know if the number of guests would be significantly less than 10 (he had said it is hard to hold a spot for 10 people that late... I thought I was being helpful by offering to do so...)
I called that night around 8:50pm (20 minutes late, I know....) to let them know it would only be 8 people, not 10. I was told by a different hostess that answered the phone that my reservation was at 8:30, and I had missed it. I explained to the hostess there must be a mistake, and that my reservation was at 10pm, not 8:30. She said that NO, my reservation was at 8:30, and the table was gone, and there really wasn't anything that I could do. I asked to speak to a manager, as now we would be scrambling to find a new spot, should the reservation not go through. (**Note, you do not need a table to go to Primebar, however it was the birthday girl wanted, so I wanted to make that happen.)
The manager, Sean, got on the phone, and told me that I had missed my reservation, and that they had called me two times to see if we'd be coming, but I never answered. Now, seeing as that my phone hadn't rung at all that night, I asked Sean if he had me confused with someone else. (Hey, mix-ups happen!)
Sean then told me that he is sure they had called me, yet wouldn't confirm the number dialed, and continued to speak over me and not answer my questions about if there was anything we could do to get a table set aside for us. Due to his 'jerkiness' I said he was being a real Jacka$$, as I was trying bring him business. He then got REALLY mad, and said "Listen, Deary, this is how this is going to work" and "This is what we are going to do" and other ridiculous comments (during this time, I wasn't getting a word in edgewise, he just kept repeating how I messed up and that we couldn't have a table, etc etc). It was really shocking how nasty and vile his attitude was. He wasn't interested in all in problem solving, but rather a power-trip and scolding me was all he focused on.
I then was forwarded to speak to his General Manager, Matt, who was nicer, but didn't apologize for the mix-up or for Sean's ridiculous behavior. He offered to buy a round of drinks for us, should we go there at a later date.. but I politely declined. I am shocked and appalled at what Primebar considers to be 'customer service'.
To the management's credit, I did speak to the Marketing Director of the Scottsdale Quarter today, and she was very nice and apologetic; however she doesn't run the day-to-day operations of Primebar.
Based on the other reviews it looks like the food is pretty good - but I can say that the management team they have in there is horrible... which can't bode well for the rest of the staff.
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