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http://www.openvoc.eu/poi#funnyReviews
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  • I leased a new Crosstrek from this dealership in November of 2016. I was satisfied with the vehicle in many ways, but the horsepower left something to be desired. I called the dealership last month to see if there was any way to upgrade my vehicle for one with more horsepower. I was very clear that I did not want to raise my payment and that i was simply calling to explore my options as an existing Subaru customer. The man I spoke with on the phone (Dale) assured me that "there are always options for an existing Subaru customer" and that if I came in to discuss these options, I would be taken care of. I met with Dale a few days later to discuss options. When I first arrived at the dealership I, again, reiterated that I was not interested in raising my monthly lease payment by any more than $20/month and that I had already put down $7,000 on my car 6 months ago - so I did not have any type of down payment. Dale, still, assured me that there were "options". Long story short, I spent 2 and a half hours at the dealership speaking with Dale, test driving a car, and waiting on Dale to figure out options before I was presented with an offer for the dealership to buy me out of my lease and tack on a new car payment for $200 MORE than my current lease payment. Needless to say, I walked out very unhappy. HE SHOULD HAVE BEEN UP FRONT THAT THERE WERE NO OPTIONS! Instead he wasted nearly 3 hours of my time. I WAS NOT TRYING TO BUY A NEW CAR AND TACK ON TO MY PAYMENT, AND WAS CLEAR FROM THE JUMP. I am not upset by the dealership not being able to accommodate my request to swap the cars for the same payment. I AM upset by the dealership wasting 2 and a half hours of my time, not being upfront with what the options were, and attempting to "pull one over on me" when it comes to purchasing a car. If Dale had been upfront with pricing and options on the phone - or when I got to the dealership that day - this all could have been avoided. Frankly, the entire experience left such a bad taste in my mouth that I will never be purchasing another Subaru again. In addition, I will be informing all of my family and friends about the lack of respect and customer service at your location that lead me to feel angry about the experience even a week later. I will be advising anyone who will listen that they are better off shopping elsewhere.
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