Like the others... there's NO WAY I ever thought I've give a Wendy's anything higher than 3 stars. I just got through security and haven't eaten all day so I stop in to a very clean, well organized and moderately busy counter top to order some grub. The young lady who took my order was sweet, polite and efficient. I ordered the combo #1 and she asked what size. Medium please...
We had a brief conversation about travelers and the sheer volume of customers they see every day. I departed as the next customer stepped up to order. She asked for my name to put on the order instead of a number! Wow. Different.
I waited for my meal; my name was called in five mintes. Another young lady gave me my food with a pleasant smile and two ranch cups for my fries - Texans know what I'm talking about!
When I sat down near my gate I opened the bag an found a neatly wrapped item next to fresh fries. Tucked in there also was a few napkins. I've never seen a fast food restaurant accomplish presenting food in such an appealing way! I took out my burger and unwrapped it in awe. IT ACTUALLY LOOKED LIKE THE COMMERCIALS. Dead serious. And every bite tasted like a burger made fresh from fresh incredients. Pickles were crispy and the lettuce didn't look like it was water logged and old. Fries... get me started. Perfect. Not soggy and actually taste like they cut a real potatoe and fried it up... unlike competitors.
Why did I take the time to write this? Because well done Wendy's. Well done accomplishing 1) fantastic meal 2) pleasant, clean, well dressed employees 3) earning yourself a call to your corporate offices to pay a complement.
Your management team and you yourself should be proud. This is exactly how it's supposed to be!