The Membership Rep here doesn't know how to handle an upset parent.
We are first time members and enrolled our 2 sons for swimming. Of course, we have to pay for the monthly membership which is $67 per month on top of the swimming lessons fee. It's expensive but we are interested on the swimming lesson. I brought my son's in today -Saturday- the only day we use this YMCA facility and was told we have a balance of $92.
I was perplexed because we always have all our payments (any payment) automatically drafted and never had a payment missed.
I asked the front desk to let my sons in for the swimming but they wanted to settle the balance first.
I understand that I have to pay for it but seems like the money is more important than their members.
I was upset and left.
I called YMCA and this Dana hang up on me. Can't handle my inquiries and expression of concern . She doesn't care about a parent's concern saying I was harassing them.
Harassing?
Really?
You need a lesson on how to handle an upset customer.