Over all a sub par experience and nothing like Cococabana ! The host was very unwelcoming from the beginning and seemed quite miserable! She flat out told us we would only have 2 hours as this is all you can eat. She was direct in a no nonsense kind of way which already set the tone for the evening.
Salad bar was quite limited and not very appealing .. Copacabana has a lot more selection... And better quality!
The meats generally all flowed out at once (at the same time) .. So you could be left without anyone coming to your table for a while. The cheaper cuts were circulated a lot more .. And the meat selection was limited. Eventually all the beef cuts start to taste the same.
Our waitress did not smile once .. And any time we asked a question to the meat cutters they could not speak English.
An 18% service tip is already tacked on to your bill (even when your a table of 2 people) and when you get the credit card/debit terminal the message "how much tip would you like to add" comes up .. Not "would you like to add a tip?.. Basically your tip has already been charged and they want more tip .. They made it hard to bypass the tip on the terminal there was only an option for % or $.. You had to just hit ok to bypass it. Yes the servers deserve a tip they do work hard .. But im a firm believer in tipping based on what you think the service was worth. The fact that tip is already charged and they trick guests into tipping more leads to the poor service that was received because they know the tip is already coming!
GO TO Copacabana it really is much better .. We decided we would try this place for something different and really regretted it!