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| - I went into this store today with my fiancee and his best man to pick out the tuxedos for our upcoming wedding. When we walked inside we were only greeted by the three employees with blank stares. There wasn't another customer anywhere to be seen. One male employee was busy folding shirts and putting them into plastic bags and the two female employees were busy chit chatting at the register. I told the male employee that we were there for tuxedo rentals. He proceeeded to walk us over to a table with two books on it and told us everything was in there. He then walked away. That was just the beginning...
Once we sat down and starting looking through the books, a female employee with a visible tattoo on her inner arm walked over near us and proceeded to roll her eyes at us. It was so noticiable that our friend made a comment about it. He said "Whoa, she just gave us the stink eye". After a few minutes of looking through the books with no help from the employees, I asked if someone could help us. We got no response. So I asked again if they were too busy to help us. After all, we were the only customers in the whole place, I should be fighting them off with a stick. Instead, I'm begging them for some attention. The male employee then walks over to the register and tells the tattoo girl with the bad attitude to help us.
What happens next is completely surreal. She rolls her eyes, sighs loudly, throws something on the counter and then walks over to us. Unbelievable! When she gets over to the table I asked her if we were bothering her and she replied with "Well, the people who usually handle this work Monday through Saturday". That little sentence came out so rudely and snidely I almost laughed. I then informed her that I spoke with an associate the day before about coming in on a Sunday and he assured me that I could get assistance from an available associate on Sundays for tuxedo rentals. I then said something to the effect of "It seems like you don't want us in here and don't want to help us" and she replied with "No, I'll help you". Again, her attitude made it perfectly clear to me that she wanted nothing to do with my rentals. I then closed the books on the table and told them I would be taking my business elsewhere.
What a joke! This is supposed to be a high end men's clothing store with exceptional customer service! They made us feel like we were bothering them and they couldn't wait for us to leave. I suggest you go somewhere else!
If I could I wouldn't even give them one star!
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