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  • I've been a Sprint customer for more years than I should be. But despite the dropped calls, bad customer service and ever changing rate, I stay, I think this is has to be the last straw for my relationship with Sprint. I will never go to this location again, it has to be the worst Sprint store on the planet.....no in the galaxy!!! If you can avoid it please do. I ordered a new Galaxy Edge 6 phone online, I had it 10 days before the camera flipped upside down (a Samsung Issue). I went to this Sprint store and was told I activated the phone on 4/11, which I knew was impossible because I didn't get on the phone until 4/14. I told Kevin I couldn't have activate it because I didn't have the phone on 4/11. He said he would order me a new phone because I had insurance on the phone(because I couldn't swap because according to Kevin, I had it longer than 14 days). I didn't agree with what he said, but I took his deal, left and called customer service who gave me a reference number and told me to go back and get a new phone because I did indeed activate it on 4/14 and they should have swapped out my phone. I went back the next day and spoke to Shay and Humberto who told me conflicting stories, I offered to give my reference number from customer service, but they said it doesn't matter what customer service told me, because they don't follow the same rules!!!! They disagree with what the other was saying, so I spoke with the manager who said he would swap my phone, but couldn't give me a Gold one and offered to give me a black one. I declined his offered and walked out. I went back on Thursday to pick up my ordered phone and spoke to J.J. who asked me why didn't they just swap your phone? I was livid!!!!! J.J. went to the back and gave me my phone and said he would just swap it out and not use my insurance. Which is what they should have done in the first place.
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