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  • Like many of the reviews here I was referred by my home warranty. We had a clogged pipe that was causing flooding in our front yard. The guy came out and unclogged the pipe. He told my husband he was so grossed out (by the smell) that he was not going to Clean everything out around his work area. Fine. As long as the pipe is unclogged. Fast forward to two weeks later. We are having the same issue. I call my home warranty and they stated because it was not covered by the warranty i would have to deal with the company directly. I called the office. The lady that answered the phone was nice and informative. She promised a call the same day which we did receive. The same guy came out the same day and said for him to run the snake in the pipe again it would be $150. I calmly explained to him that we should not be charged and obviously the pipe wasn't cleaned out correctly because we are having the same issue 2 weeks later. I told him I would understand if it was 2 months later, but that was not the case. He told me they didn't have any guarantee on his work because we could be abusing the pipes again and using too much toilet paper and clogging it again. He refused to do anything but offered to come out with a camera and snake for $300 if it happens again. Needless to say we are out $250 and I still have the same problem. The guy obviously didn't care about his job or workmanship. Just pick someone else to come do your plumbing work. I also reported them to the home warranty and advised they should be choosing companies with integrity and that stand behind their work.
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