If you call with questions about adoptions, they will NEVER answer the phone. You get hold music forever. I waited 20 minutes after the machine said the wait time is around 1 minute. I've called 3 times trying to get info on how to adopt a new stray I saw there... Have never gotten through. It's a long drive for me so it's very inconvenient for me to travel there just to get some questions answered.
I would say around 60% if the dogs are not adoptable. They are either quarantined or strays that have to go through a waiting period. You can almost never find someone to help you look at a dog or answer questions. You can't put any dogs on hold to adopt when they become available.
I entered a drawing for a stray puppy that became available and it was extremely fishy, pulling a number out of the box but instead of reading the winning number the lady went to the back room for a few minutes and then came out and told us some guy in another city won the dog... He wasn't even there.
I went to the back to request to walk one of the other dogs and, before I could make my request, the guy closed the door on me and I waited for about 15 minutes in the sun before he opened the door to take my request. There was around 4 others in line.
I did want to say that once they gave me the dog to play with, they have these nice play cages out back around the corner where you can throw a ball or chew toy and stuff. This is the only thing stopping it from being 1 star.
I would say there's an extremely minimal effort being put in to actually find these animals homes. It could be so much better.