This restaurant has amazing food. However, My family new to Vegas have been looking for a really good pizza place and this is what happened. Delivery took an hour and a half long. My sister called to ask when could we expect our delivery. The agent on the line replied with, "shortly, but you live kinda far..soooooo." That is something no business should say to patrons. Also considering Grand Pizza offers delivery to our part of the city. finally the pizza arrives and we realize there were only 8 slices for a large pizza! We paid $31.93 for 8 slices.The pizza is an 18" Buffalo chicken pizza $24.00, $1.00 processing fee (ok sure whatever), Delivery charge $3.95, and tax fee $2.03. Seriously can I get at least 12 slices total for that price! Geez! Can I get a satisfying pizza joint? My friend's 8 year old could eat this pizza alone! My son had kids over and he only had two kids and one kid didn't even get a slice! (In my Al Pacino voice). Would be the case if I had kids.
About 1 hour from the time a family of 6 eats 8 huge slices my sister called Grand pizza aka Grand Italia to express the shenanigans. The agent said the Extra large is 6 more slices bigger and to go ahead and call the manager tomorrow cause there isn't anything they can do (did not like the tone in her voice). She said she is pretty sure the manager will say the same thing. Does she not understand the frustration of waiting a long time, to be told we live to far which its like well decline the delivery if you really do not want to deliver here. How unexceptionally rude.
Then an hour later Ashley called back to say we will receive 40-50 % off the next order. Just please people pause and think for a second.
2 stars for the shenanigans! After the call should I change the review? Only because the food is awesome I will give one more star and the effort of fixing the issue LATER when it should have been rectified from the beginning.