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| - Short Version:
Don't ignore the one-star reviews of this business. They are real. I sorely regret overlooking them. The crew did good, efficient work, but the owner, Ryan Burnett, is a nasty bully.
The solution to your yard maintenance needs is Michael Poor. Michael is super nice, stunningly knowledgeable, and performs outstanding work. Unfortunately, he's hard to get on the phone. After my awful experience with Ryan, I'm very sorry that Michael never called me back for the second job that he earned in spades. Save yourself the outrage of dealing with Ryan, and call Michael back a second time - he's worth two calls; Ryan is worth none.
Full Version:
Ryan Burnett recently had his crew out to trim some hedges along the edge of our yard. My first interaction with Ryan that day was irritating, but I brushed it off because I had more important things to worry about. Namely, I was worried about my newborn daughter who was born prematurely and hadn't been home yet because she was still in the hospital NICU. I mentioned to him that we would be leaving the house soon to visit her.
What irritated me about the initial interaction is that I had asked him to trim the hedges, but that morning he indicated the quote was only for trimming the *top* of the hedges, but not the *sides*. I thought it was obvious that I would want all sides trimmed. This apparent change of plan made him irritable and aggressive, but he agreed to do *one* side of the hedges for less than 50% more of his original quote. I simply agreed and went on about my more important business of spending time with my daughter. After reading the recent reviews of his business more carefully and seeing that he's employed bait and switch tactics before, I suspect he may have deliberately fabricated this supposed misunderstanding in order to milk more money out of me. As the day went on, it became clear that this man was desperately greedy for money.
After visiting our daughter, my wife went to work while I prepared to run errands. I get a text from Ryan asking when I'll be home. I preferred not to go home at that time, so I asked if his crew had a question I could answer. He said he wanted to collect a check. Since my wife has our checks and had already gone to work for the afternoon, I realized how inconvenient it would be to try and meet with him again that day while running errands and returning to the hospital again in the evening. I suggested sending us an invoice so we could send a check from our bank. Ryan then calls me and begins an afternoon of deranged aggression, intimidation, and harassment.
In his first phone call, Ryan aggressively insists that he must be paid immediately upon completion of service and that all businesses expect this. I told him he was the only business we had dealt with that refused payment via invoice. We routinely request payment via invoice both for records purposes and to mitigate the risk of check fraud. He then suggested meeting my wife at work to get a check from her. That was a non-starter for me. I wasn't about to invite this belligerent man to my one-week-postpartum wife's place of work so that he could accost her over a check that we could just as well put in the mail.
I ended the call saying I would try to figure something out, but decided my initial assessment was correct and texted him to say he would need to wait until later in the afternoon when I could get in touch with my wife again. Another phone call and Ryan is even more furious. This call devolves into a full blown argument between us in which I hold my ground while thinking this guy must be insane. FINALLY, RYAN THREATENS TO COME TO MY HOUSE AND WAIT IN MY DRIVEWAY UNTIL I GOT HOME. I promptly told him I would call the police if he trespassed on my property with the intent to harass me and my family. He then hung up.
On top of ten days of poor sleep from the stress of a premature labor and a new daughter in the intensive care unit, I was left physically and emotionally shaken by Ryan's deranged threats while I tried to go about the rest of my day. He then calls a third time to yell at me about how he has a lot going on and can't be bothered to deal with me and that I was the one behaving inappropriately. He had the unimaginable gall to say this to the father of a new premature baby. I was utterly appalled at the outrageousness of his petty, selfish attitude. After Ryan had finished subjecting me to his series of tantrums, he ironically decides to concede to my original suggestion - rendering the entirety of his protracted tirade completely pointless. The more frustrating irony of the whole situation is that Ryan could have insisted on immediate payment before we left the house that morning. We would have just left behind a check for him to avoid any additional hassles during our busy day.
I can't say exactly what is wrong with Ryan Burnett, but I can assure you'd best avoid finding out for yourself. Call someone else and stay away from this man.
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