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  • I have a movie theater within a mile of my house but we pay extra and drive fifteen minutes to go to the Galaxy. Today ended that. I waited in line for about ten minutes for snacks and literally the lines (none of the four) emptied (even though they were waiting on only one party) and I was the next person waiting to be served. Yet, the issue is that the attendant at the end, instead of taking me next, took a man that had just walked up. I mentioned to the attendant that we had been waiting about 10 minutes and that it would be nice if he would take us first as we would be late for our movie. Instead of accommodating us, he turned to the gentleman that had just walked up and said, is it okay if I take them. The man did not answer. So the attendant told us 'no'. I walked back to the center and continued waiting. If this wasn't bad enough, the two attendants working directly in front of us just walked off without telling us they were going somewhere. Finally, I had to ask the lady filling the popcorn machine if she would help us. She did quit what she was doing, washed her hands, and waited on us. I told her about my frustration. She could have cared less. I asked her to talk to the manager - she didn't. I am one week post-op and my weakness should have been quite obviously to all around. I felt like this theater hires young kids that don't have any training in customer service. I didn't see anyone that looked older than 18 working. Well, if all of that wasn't bad enough, the movie theater was so cold I was shaking (and I had on leggings and a sweater in addition to my clothing). I won't be back.
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