We haven't tried Sun Devil for over 3 years now and my husband decided to give them 1 last try. On Monday, he spoke Craig (mgr) to get prices on an oil change and an estimate on replacing his front brakes on his 2013 Tundra. Everything seemed fine and on the up & up. Craig noticed that we haven't been to Sun Devil in years and asked why. My husband explained that after George left this location years ago things just haven't been the same. Craig thanked him for giving them another chance and that he wouldn't be disappointed and assured him that they would take good care of him. With that in mind, my husband made an 8am appt for Saturday 10/28. He drops the car off for the oil change and was told they'll inspect the brakes to let him know what work may need to be done. It's after 12pm and we're running errands and drive by Sun Devil and we see that his truck is sitting in the same spot as when he dropped it off, it's only there for an oil change. He calls and was told that they're busy and haven't gotten to it yet and they'll try and squeeze it in. So, why did we make an appointment at 8am for it to just sit there all day? I suggested that he pick up his truck and we'll take it somewhere else. Then we drove down there at 12:30 and grabbed the truck, my husband asked Craig why the oil change still wasn't done yet and he was told again that they were busy. So, in conclusion this location just doesn't have it right and we will NEVER bring business to them again.