I had an ok experience with them for the most part...the decor was what I asked for and considering it was last minute (my decor choice had fallen through) I was grateful that they were able to accommodate me). Although, the backdrop was slightly different - considering I showed him a picture of exactly what I wanted. With that said...they REALLY need to work on their customer service skills, which are basically non-existent. Farrah was nice when we met with her but seemed overwhelmed and it kind of made us feel like we were inconveniencing her by being there. Rafi was very short with us and kept brushing off everything I was saying, it was actually infuriating...we went in to meet with him to finalize our details and were kept waiting for at least an hour. Finally, it was our turn, and he was rushing us to deal with the next people waiting. We had booked the "backdrop package" and he would ask about what tablecloth (for instance) we wanted...we'd ask what he had available, what he recommended, etc. and every answer would be "whatever you want" with an unimpressed shrug followed by: "ok, next?" like I was placing an order at Tim Horton's instead of paying thousands of dollars. He just wanted to be done and I left still unsure of what details we even selected or how the final product would look because my head was spinning from that conversation. He accepted the deposit through email transfer but said he'd have to charge me extra if I pay the balance that way so the balance had to be in cash. Lastly, they need to be on the same page - they both gave us different information/pricing, etc.