I used to be such a fan, often getting my lunch here, and even got my kids hooked. More recently, since they re-opened after some renovations, they have consistently disappointed me. There's a guy there who is impatient, yells too much; I can no longer make simple substitutions; and more importantly, the food just isn't as consistent in quality or taste. Two weeks ago the jerk chicken was NOT spicy at all; today, it's burnt and I had to throw it out (no time to go back!). I go at least once a week and bring my kids once a month, only one person seems to ever remember or care for customer service. As much as I love the value, it's just not worth it any more. I will be looking for another place.