As an update re: my last review, I was contacted by regional management and was asked very nicely for specifics about why our experience was unsatisfactory. After voicing my complaints, I was offered a generous gift card ($25) for my feedback, which was not necessary but we appreciated it. We've already used it, and the service experience seemed better this time. While it's still a bit steep price-wise, I do like the burgers and it's comparable to several other fast-food places in town.
Just want them to get the credit they deserve for following up so quickly to my relatively unknown Yelp posting to make things right.