Worst company ever. They were sent by Old Republic Home Protection home warranty (which deserves negative ** stars **) AC techs didn't show for 2 days. The office kept calling me and asking if I had seen the techs because they hadn't heard from them and it was "really weird". I explained what was happening - that my ceiling in my closet was wet and drywall was damaged from the ac unit in the attic. "It's just a drain line." - If you want an over the phone diagnosis, call this company. If you want someone to show up and fix your problem - don't call this company. I ended up with a 2x2 ft. hole in the ceiling of my closet - insulation everywhere. The service manager finally came on day 3, and the office manager telling me over the phone that she "appreciates my problem" (is it the giant hole in my ceiling and water damage to the wall and base board that will cost over $1000 that she appreciates?). I own a business myself and I don't appreciate someone telling me this. This is not empathy or good customer service. The only thing good about my experience was the service manager who FINALLY showed up and did the service and fixed the problem. Too bad he didn't bring a construction crew to clean up the damage. If there was a "zero" star I would rate it here.