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  • HORRIBLE CUSTOMER SERVICE! This location has the worst group of employees I have ever come across. Today I went in to pick up equipment I ordered over the phone and they refused to release it. I verified my pin code, address, what my exact work order was etc, and the male Cox rep refused to give me the equipment I ordered. I have been a solid customer of COX since 2012. I have been into this location on many occasions. I have picked up equipment in the past and they recognize me from paying my bill in store. This was the last straw, the Cox rep was rude and not happy with my identification verification? I am done with this location and the rude staff that "works" here. My last visit was no better, I had stopped by after a gym visit at 24 HR Fitness which is right down the street. I showed up 26 minutes prior to them closing to make a quick cash payment on my bill. The extremely rude Cox agent says "sorry" we have already shut down the computers so I can't take your payment. I replied, I thought you were open for another half hour? He replied yes but it takes awhile to shut down and I need to get out on time. This is bad bad bad service. They were open for another 29 minutes. All I needed to do was make a cash payment. It is not like I walked in 1 minute before closing time. :/ He was loud, rude and refused to help and told me to go online and pay, even though I told him I had cash only! I will continue to go to the Ft. Apache/Sahara location where I will be treated with respect and get my customer needs resolved.
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