In early 2015 we were having trouble with our pup Newman. He was having accidents in the house and needed to be trained. We called Brice, set up sessions, and upon meeting him PAID FOR EIGHT SESSIONS $850. After showing up late to our first session, he told us our dog needed to learn the simple command of place before he could work with us. We worked with our dog on and off for a couple of months and called Brice again. He was ready and we tried to get our sessions planned. Brice did not show up to our next session and told me several times he would work to get me in his calendar. After he didn't show up I texted him several times, even asking for a refund if he couldn't schedule sessions, he "READ" all messages and hasn't replied two weeks later. Now in Feb 2016 he planned a session, did not show up, and will not refund me money that I paid. Brice is awful at customer service, dealing with customers and keeping plans. I recommend finding a more reliable trainer.