I've been able to find some clothes here, although can't say that the selection is great or anything. Sometimes they have great sales here, but that's rare. And when there is one, then the store is a mess. I find it to be poorly organized, but then again, it is an outlet, so it's probably more about bargains than presentation. I find that the clothes at Banana Republic tend to run large and they look great on display, but when I try them on, they don't look as great. But that's not their fault. I just have a hard time finding clothes. I was able to find two pairs of jeans that fit me well, though and they were both under $30!
Staff here are friendly and efficient. Despite the long lines, they're quick and so the line moves along smoothly.