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  • I normally never complain about anything, it is just not in my nature, but I had a weird experience today and I just thought you should have a heads up. Last time I went to Ruby Tuesday my family and I had a great experience, so this time we decided to come and enjoy ourselves again. This time, was not as great. My waitress was nice, gave us refills, and was nice to my kids got everyone's order right but mine. I ordered the chicken strips meal (the small portion, which comes with four pieces of chicken and a side of fries.) I added a salad bar, which was yummy, but then when my food came I was missing my side of fries. She said that she substituted out my side of the fries for the salad bar, which is something I never agreed to. She said she could bring me an order of fries for an additional cost! What? lol. I said I was fine, at this point I just wanted to eat my tiny four pieces of chicken that I paid ten dollars for, so whatever. But, when I got my check I was surprised to see that she had not substituted out but instead charged me 1.99 for the salad bar. Now look, I know at some places the salad bar is extra, but you cannot tell me that you switched out my side of fries for a salad bar and then charge me for it. That is not a sub, that is an add on. So in total for my four tiny pieces of chicken I paid 9.99 and then an additional 1.99. and that is not including my 3 dollars for my drink as well. I basically paid roughly 15 dollars and was missing the fries that it automatically is supposed to come with. And she would have charged me for the fries that I was supposed to get. To put this into perspective my husband got a full steak meal with two sides and only paid a couple of bucks more then me. I already sent my email info to corporate, I actually really liked my server, but I feel she needs to listen better and then don't assume that someone wants something a certain way when you didn't even ask them. My whole check for a family of five was 67 dollars, not including the 7 dollar tip I left (I usually leave at least 10-15, but not this time) The value was definitely not worth it. I will not be coming back.
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