I hate to leave this review because I've used this business for a few years. I've been tested with my patience for sure, but this is honestly ridiculous. I called about 3-4 weeks ago to repair my liner and open my pool for the year ( clean,chemicals, and open). I was very specific about what I'd like to have. The technician came and only repaired the liner. They turned my filter on ( full of leaves and debris mind you) and that's just about it.
I called back again and specified that I wanted the pool open. Again, the said they will have someone back the next week and they just thought I wanted the filter turned on. I don't understand that because turning the filter on is a flip of a switch, but okay. I'm fine with a week later. I said okay and went on about my business. Time passes and still no one has touched my pool.
Finally I just called to cancel the service because it's very clear to me that my pool's not getting clean by them. Their reasoning is being short staffed. THAT'S FINE and I'm pretty much a very forgiving/understanding person. However, I don't appreciate being lied to and simply ignored. That's not how you run a business and that's not how you keep reoccurring customers!