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  • Horrible experience here!!! Went here because it was recommended by my insurance and was told it would be an easy process because they talk directly with insurance. Took my car to get repaired on November 4th 2014 got my car back 9 days later on November the 12th very long time. When I picked my car up it was a very poor repair job. The bumper was not at all lined up correctly the color match was very bad, jagged edges on front bumper. My car is a bone white but they painted it an egg/yellow white. And as the car gets older the color of the paint would have came out more and turned even more yellow. I understand plastic and metal wont ever be a perfect match, which was there defense, but It can be a better match. They also painted my back bumper and the paint job done on it was a way better color match then my front bumper. also on my front bumper there was a long line where they obviously handled my front bumper too ruff and scraped the paint off it while putting it on so they touched it up to cover it up. When I asked them about it they tried saying that it was a water mark from the refurbished bumper. regardless if its true or not its unacceptable. I told them I want my front bumper to be a better color match and to be lined up correctly like my back one. They agreed to fix their terrible repair job. I dropped my car off for the second time on November 18th since they dont do repairs on weekends. They finished repair 4 days later on the 21st. I went to look at it and once again they did a bad repair job.this time they at least ordered me a factory bumper and the color match was better but the front bumper was still not lined up properly. it was lined up better on left side. It looked good it had a nice closed line but on the right it had a large opening where I could see the bracket and fit my finger nails in it. They had no clue of what could be the problem to the crooked bumper. And said that's the best they can do, they don't know what else to do; because it just snaps on to the bracket, they can try again but that it will still look the same. I said there must be a problem with the bracket. they told me to bring my car in again Monday. so I called them on Monday letting them know ill be dropping my car off and to order me a new set of brackets so that the tension is the same on both of them. because the right bracket must have lost tension from the bumper being removed and put on numerous times. I had to tell them how to do their job. Or i would have wasted my time again on Monday. They said okay but that it will take a day for parts to get here. So took my car in Tuesday November 25th and was told it would take 30min it actually took an hour 40min but finally after over 2 weeks of inconvenience the front bumper was lined up correctly! Its ridiculous how long it took for my car to be repaired correctly and that I had to take my car back three times for their same bad repair job and especially that I had to tell them what was causing the problem of the bumper not being lined up properly. Would never come back and would not recommend to anyone!
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