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| - without a doubt the worst service I have ever received ... last night, Thursday Oct 24th, we arrived at the lounge which is absolutely beautiful ... a band was playing and they were wonderful ... we were three of maybe 20 customers in the entire place and we took seats at the bar. it took a good 8 to 10 minutes for the bartender to get to us although we were trying to get her attention ... she appeared to be a new bartender as she was searching for bottles and did not seem to know the location of things behind the bar.
we enjoyed our cocktails and listened to the band, after about 25 or 30 minutes I was ready for another cocktail, try as I may I could not get the bartenders attention, mind you, at this point there were maybe only 10 customers in the entire bar including the patio area ... I finally got the attention of the manager who came behind the bar and he got me a second cocktail. during the time that he was getting my cocktail the band took a break between sets, when the band was ready to start the final set, it took about 7 or 8 minutes for them over the microphone to get the attention of the manager and bartender to turn off the house music ... at this point there are only 5 people in the bar who were all laughing because it was so funny that the band could not get the attention of the employees, the manager finally turned off the house music and the band began playing the final set, at this point my two friends were ready for their second cocktail and we again could not get the attention of the bartender or the manager ... we were literally waving our arms for a good 5 minutes trying to get their attention, I finally got up from my seat and walked to the end of the bar where the manager was socializing with the bartender and I asked him if I could speak to him for a moment to which she said sure and stepped from behind the bar to talk to me and I explained to him that although the bar was beautiful and the band was very engaging and wonderful that the service was absolutely horrible ... his response was, and I quote " well then I think you've had enough and you guys should leave", absolutely no apology for the poor service, just told us to leave, mind you, my friends were still waiting for just thier secnd drink and I was still enjoy my second. I absolutely will not be back and I will be contacting the general manager to discuss the situation.
On a side note, The manager on duty seemed to be flirting and making himself very familiar with the bartender. I did pay my $30 tab and tipped the bartender $5 ... even though the service was very slow, she was friendly and again it was obvious that she was new. The managers attitude on the other hand was horrific and completely unacceptable.
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