Really, 3.5 stars?? What are these people smoking?! Maybe if you are an expert cyclist and know everything you'd ever need to know, maybe then this would be a decent place to go. But as a beginner, I went in hoping to purchase 2 bikes for my husband and I to start Mountain Biking. I asked the guy for help and to answer a couple questions. The guy never even stood up, he just sat behind the counter and said to me "you don't even know you'll like it, so I can't help you" He said I needed to figure out if I liked riding and what bike I wanted before coming back and then he'd help me. He was just a total jerk. So I left, went down the street to another bike shop and bought 2 great bikes! Their loss I guess, because we are loving our new bikes and new hobby and go every weekend.