I have visited the Joya spa on two different occasions, both experiences were more stress than spa. The whole point of going to a spa is to relax, unwind, and enjoy yourself. Every time I have come to this spa the staff has managed to cancel my services. So while I'm sitting there in my robe waiting to be called back by the masseuse , no one shows up.... then a manager appears and says oh I'm so sorry we seem to have cancelled your spa services. The exact situation has happend EVERY time i have come here for a spa day!! I gave the first time a pass thinking it must have been a fluke. But i seriously don't know how anyone can relax and enjoy a spa day at this place. Especially at their supposed "level of quality and service", this spa is not the place to go for a good spa experience.