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| - Being fairly new to Phoenix and city living all together, I feel like I'm constantly being given the run around and lied to everytime I get some work done on my car. Anywhere from an oil change, to tires, to body work, it feels like these places here in the city will do anything to make you spend more than you need to rather than being genuine and gaining a loyal repeat customer.
I had recently been referred to 180° Automotive by a customer of mine. It was for a free oil change, fluids topped off, and a 30pt inspection.
When I first walked in what was appealing to me is the cozy waiting area with wifi, as any free time I do have, needs to be spent doing homework and studying.
Austin greeted me right away with a smile and a kind voice. I showed her the referral card I had and asked if there's any way she can squeeze me in this morning because I don't live very close. She proceeded to tell me that they are down a technician but she knows my time is valuable and that they'd be happy to squeeze me in.
I wasn't expecting a response like that, especially considering I wasn't even spending any money there, this was all free.
She explained everything to me and proceeded to offer me a snack, coffee, asked if there was a specific channel I wanted to watch, and then reminded me of the wifi access when she saw me take out my tablet and text books.
About an hour and 15minutes passed (just like quoted) John approached me letting me know my car was finished and there were a few things the technician came across that he wanted to let me know about.
I'm thinking.. "oh here we go.. let's see what they try to sell the girl getting everything done for free!"
Nope, nothing.
He told me there's a slight water leak, but to just keep an eye on it. Nothing to worry about right away. He mentioned my battery should be serviced, but again, said it wasn't something urgent. And that there's a little wobble with my tires, but that my tires appeared to be pretty new, and referred me back to the place I purchased them because they should do it for free.
Otherwise, John said the car is in great shape for the mileage!
Wait..
What?
You mean I don't need full synthetic oil?
You mean my air filter is just fine?
What? I don't need new windshield wipers?
You just spent an hour and a half servicing my car for free and you're not even going to try to sell me anything?
I was expecting for them to try to sell me everything, including brake light fluid! (haha).
I will definitely be back for anything and everything I need done to this car and every car I have from here on out as long as I'm within a couple hours of 180° Automotive.
You gained a repeat customer for life.
Nicely done!
And Thank You!
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