Bought my car from here which was an average experience since I already made up my mind on the vehicle.
However, about 1.5 years later I found that the passenger door latch on my car was loose; I needed a special Torx screwdriver to tighten it. Brought it in and asked to borrow the tool or get it checked out, however the technician says they can't adjust it and for me to go to a body shop. I literally just needed 3 screws tightened. I offer to just use the screwdriver and tighten it myself, and they said no due to "liability reasons". If I'm honest, literally the biggest pile of horseshit and least helpful service department ever. Not to mention the fact that I didn't get service until half an hour later than scheduled and only after a sales guy stepped in and prioritized it.
I ended up going to my regular Midas location, asked for the screwdriver, and the guy tightened the screws and door became good as new. Literally all of 10 minutes.
Some dealers are just ... completely useless for even the smallest things.