Since moving to PGH a year ago, I discovered JCPenney as a great place to get things for my new apt (lamps, towels, bedskirt, etc). I don't do a lot of shopping in the store. I buy online, ship to the store and pick-up. I have to say that each time I've been to the store, the sales associates have always been really helpful. I receive my items without having to wait very long. And when I'm in the store, I browse a little to see what's on sale. JCP carries MANGO, a Spanish clothing brand that I like, so I always check out that section and I've snagged some great deals to boot!
I'm not a fan of malls in general, so when I go to JCP that's basically my only stop. The choices in the mall for shopping and food overall seem lackluster.