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  • My boyfriend went sky diving here on his birthday yesterday on 7/2. The experience of course was wonderful and the trainers were very good, but the customer service in this place lacks! There are only a few complaints. First off, there is a "weight limit' if you weight over 240 you have to purchase the video and pictures which is a cool extra $130. OK so my boyfriend weighed himself the night before at 232. (hes a big tall guy [ : ) When he arrives and steps on their scales his weight magically went up to 242. Whattt? So it was his birthday and he was a sucker so he paid the extra $130. The old man ringing him (which may have been the owner or management) up actually says in a rude manner "well most places charge only $10 every extra pound you go over, so this is a deal." My boy friend says " i would much rather pay $20 than $130 extra". Like really? He also had a voucher for a free T-shirt with the purchase or video and pictures, which they told him he could not use. He waited 45 minutes to get the video, after asking what the hell was taking them so long. The guy actually argued with him telling him he only waited 15 minutes. Basically my boyfriend wanted to punch everyone in their faces, it takes alot to piss him off. This tourist trap definitely needs to take some customer service classes. when you are paying $330 for a service that is not necessary I expect top notch!
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