I think we have all been to an OG (Olive Garden) so I'll just rate the service here. The service is just a tad slow. Part of it, I think, is because of the amount of people show up day in and day out at this location. I'd be tired as F$%^ too. For this reason I just sit at the bar, usually never bad service there, just have to deal with others so close to you while eating. Also, don't really expect any help with wine selections, the people working there are not knowledgeable at all so take the selection the menu gives or stick with the white meat - white wine rule (red - red).
Food is cooked as described. If you haven't tried the Alfredo dipping sauce with the bread sticks, you are missing out. I'd have to recommend the local Italian joints over this place though, sorry OG.