I'm new to Pittsburgh, so I went down to the strip this morning and had breakfast at DeLuca's, did some shopping at Penn Mac and was planning on trying biscotti at Enrico's. I love biscotti and was hoping to be a regular customer. Unfortunately the awful customer service stopped me from buying anything and ever returning again. My car was parked in front of the store while they were hosing off the sidewalk. Keeping the place clean is very respectable and when they were done they should have taken two seconds to hose off the side of my car which was now covered with dirt. Unfortunately they did not hose it off. The guy with the hose was still outside and watering plants so I go inside the cafe and explain to the guy behind the counter what happened and if he can please use the hose to spray the car. He looks at me like I am crazy. Another employee goes outside and asks the guy to hose off my car who then says it will be five minutes and calls me an asshole. They get dirt all over my car and dont wash it off and the guy is still outside and easily could take two seconds to wash it off, but wont and I am the asshole. Nice way to treat your customers.